A COMPLETE FINTECH SUPPORT SOLUTION Support That Helps Your Business Grow
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FINTECH OUTSOURCING THE RIGHT WAY
From answering support tickets to managing payments, payouts, compliance, and risk—we handle your core operations so you can scale smoothly and stay compliant.
¿What We Deploy Inside Your FINTECH Support Operations?
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We Believe In Structure!
Execution, Fully Embedded Into Your Fintech
Your Team
We deploy a dedicated operations team specifically trained on your fintech product, payment flows, compliance regulations, and customer needs. This team seamlessly integrates into your internal operations, managing day-to-day customer support, transaction issues, account access, and compliance checks — ensuring smooth financial operations and a seamless experience for your users.
What this include:
- Trained support and operations agents with expertise in fintech workflows, compliance procedures, and payment systems
- Comprehensive coverage, redundancy, and operational continuity to ensure no disruption in customer service
- Clear role definitions across customer support, payment troubleshooting, account management, and compliance checks
- Direct integration into your fintech tools and communication platforms, ensuring seamless information flow and effective problem resolution.
The systems and processes that keep everything Consistent
A Proper System
We build the system that makes your fintech support and payment processes run smoothly as you grow. This removes confusion, reduces mistakes, and keeps everything clear and on track.
What this include:
- Support and transaction management tools
- Internal knowledge bases and process documentation
- Standard operating procedures (SOPs) for payments and access
- Escalation paths and decision-making rules for financial issues
Ongoing Supervision, Quality Control, And Visibility
We Mean Quality
We don’t just launch the operation — we actively manage quality and performance over time. This layer catches issues early, enforces standards, and keeps performance consistent as volume grows.
What this include:
Day-to-day supervision and oversight
Quality assurance frameworks and scorecards
Incident identification and root-cause analysis
Performance tracking and operational reporting
Optimization, Not Just Maintenance
Working On Exellence
We continuously review performance, workflows, and trends to improve how the operation runs. This allows your support and order processes to scale and evolve without chaos or rework.
What this include:
Ongoing process and workflow reviews
Operational improvements based on trends and data
Proactive recommendations and adjustments
Clear ownership for outcomes and improvements
Real Value
WHAT YOU WONT HAVE TO WORRY ABOUT ANYMORE
People & Team Management
- Recruit agents
- Screen resumes
- Interview candidates
- Train agents
- Create onboarding materials
- Handle underperformance
- Replace churned agents
- Manage schedules & coverage
- Run 1:1s or coaching
- Handle sick days, vacations, turnover
Leadership & Oversight
- Supervise daily support work
- Monitor response times
- Review ticket quality
- Enforce SLAs
- Handle escalations
- Manage internal conflicts
- Set productivity targets
Reporting & Insights
- Pull reports manually
- Interpret dashboards
- Guess what’s going wrong
- Dig through tickets
Payroll & Contracts
- Run payroll
- Handle benefits
- Manage contracts
- Handle local labor laws
- Track time & attendance
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And Way More Than This!! We Just Couldn't Fit The Other Areas LOL
2 Hours & 15 Minutes Direct Flight From Miami
Eastern Standard Time
Cultural Affinity
DOMINICAN REPUBLIC
Leverage the Dominican Republic’s unique advantage—offering the perfect balance of cost, quality, and strategic location.
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Agents Are Fully Bilingual
Talent Pool
Network Infrastructure
WHO HAS YOUR
Coverage pricing CHECKOUT OUR COVERAGE PLANS
Our pricing plans are designed to grow with your eCommerce business, from first-time sellers to well-established enterprises. Each tier offers the right level of support, tools, and expertise to ensure smooth operations, deliver exceptional customer service, and drive revenue growth. Whether you’re just starting out or scaling globally, we have a solution that fits.
Per Agent Pricing IF COVERAGE PRICING ISN'T IDEAL
If coverage pricing isn’t ideal, we can tailor a solution to fit your needs, such as per-agent, per-hour, or per-ticket pricing.
- Up To 400 Tickets
- 80 Hours Coverage/M
- Shared Agent
- Shared Team Leads
- Best For Startups eCommerce Brands
- Up To 800 Tickets
- 160 Hours Coverage/M
- Dedicated Agent
- Shared Team Lead
- Best For Early-stage eCommerce Brands
- Up To 1700 Tickets
- 7 Days A Coverage
- 2+ Dedicated Agents
- Dedicated Team Lead
- Best For Best For Growing brands
- Up To 2800 Tickets
- 24/7 Coverage
- 4+ Dedicated Agents
- Dedicated Team Lead
- Best For High Volume eCommerce brands
CONTACT US FOR A CUSTOMIZED SUPPORT SOLUTION
WE WOULD LOVE TO HEAR FROM YOU!
Get in touch with us today and let’s discuss how we can tailor the perfect solution for your business.