End-to-End Support for Your SaaS Business Streamlined Support and Back Office for Your SaaS
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OUTSOURCING THE RIGHT WAY
We provide tailored support and back-office solutions for SaaS businesses, ensuring seamless customer service, smooth operations, and scalability as you grow.
¿What We Deploy Inside Your Saas Support Operations?
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We Believe In Structure!
Execution, Fully Embedded Into Your Software Or App
Your Team
We provide a dedicated team trained on your product, platform, and customer needs. They handle daily support, feature adoption, and operations, working as an extension of your team.
What this include:
Trained support and operations agents
Coverage, redundancy, and continuity
Clear roles across support, feature adoption, and operational tasks
Direct integration into your tools and communication channels
The systems and processes that keep everything Consistent
A Proper System
We set up the framework that makes your support and SaaS workflows run smoothly at scale. This system removes uncertainty, reduces errors, and ensures a clear process for every task
What this include:
Support and communication tools
Internal knowledge bases and documentation
Standard operating procedures (SOPs) and workflows
Escalation paths and decision rules
Ongoing Supervision, Quality Control, And Visibility
We Mean Quality
We don’t just launch the operation — we actively manage quality and performance over time. This layer catches issues early, enforces standards, and keeps performance consistent as volume grows.
What this include:
Day-to-day supervision and oversight
Quality assurance frameworks and scorecards
Incident identification and root-cause analysis
Performance tracking and operational reporting
Optimization, Not Just Maintenance
Working On Exellence
We continuously review performance, workflows, and trends to improve how the operation runs. This allows your support and order processes to scale and evolve without chaos or rework.
What this include:
Ongoing process and workflow reviews
Operational improvements based on trends and data
Proactive recommendations and adjustments
Clear ownership for outcomes and improvements
Real Value
WHAT YOU WONT HAVE TO WORRY ABOUT ANYMORE
People & Team Management
- Recruit agents
- Screen resumes
- Interview candidates
- Train agents
- Create onboarding materials
- Handle underperformance
- Replace churned agents
- Manage schedules & coverage
- Run 1:1s or coaching
- Handle sick days, vacations, turnover
Leadership & Oversight
- Supervise daily support work
- Monitor response times
- Review ticket quality
- Enforce SLAs
- Handle escalations
- Manage internal conflicts
- Set productivity targets
Reporting & Insights
- Pull reports manually
- Interpret dashboards
- Guess what’s going wrong
- Dig through tickets
Payroll & Contracts
- Run payroll
- Handle benefits
- Manage contracts
- Handle local labor laws
- Track time & attendance
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And Way More Than This!! We Just Couldn't Fit The Other Areas LOL
2 Hours & 15 Minutes Direct Flight From Miami
Eastern Standard Time
Cultural Affinity
DOMINICAN REPUBLIC
Leverage the Dominican Republic’s unique advantage—offering the perfect balance of cost, quality, and strategic location.
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Agents Are Fully Bilingual
Talent Pool
Network Infrastructure
WHO HAS YOUR
Coverage pricing CHECKOUT OUR COVERAGE PLANS
Our pricing plans are designed to grow with your eCommerce business, from first-time sellers to well-established enterprises. Each tier offers the right level of support, tools, and expertise to ensure smooth operations, deliver exceptional customer service, and drive revenue growth. Whether you’re just starting out or scaling globally, we have a solution that fits.
Per Agent Pricing IF COVERAGE PRICING ISN'T IDEAL
If coverage pricing isn’t ideal, we can tailor a solution to fit your needs, such as per-agent, per-hour, or per-ticket pricing.
- Up To 400 Tickets
- 80 Hours Coverage/M
- Shared Agent
- Shared Team Leads
- Best For Startups eCommerce Brands
- Up To 800 Tickets
- 160 Hours Coverage/M
- Dedicated Agent
- Shared Team Lead
- Best For Early-stage eCommerce Brands
- Up To 1700 Tickets
- 7 Days A Coverage
- 2+ Dedicated Agents
- Dedicated Team Lead
- Best For Best For Growing brands
- Up To 2800 Tickets
- 24/7 Coverage
- 4+ Dedicated Agents
- Dedicated Team Lead
- Best For High Volume eCommerce brands
CONTACT US FOR A CUSTOMIZED SUPPORT SOLUTION
WE WOULD LOVE TO HEAR FROM YOU
Get in touch with us today and let’s discuss how we can tailor the perfect solution for your business.